Ossvie Terms and Conditions
Effective Date: [August 2024]
Welcome to Ossvie. These Terms and Conditions govern all use of our products, services, and communications, including but not limited to orders placed through our website, email, or other channels. By placing an order or engaging our services, you agree to be bound by the following policies.
1. Governing Law & Jurisdiction
These Terms are governed by the laws of the State of [Texas], without regard to conflict of law principles. Any legal disputes will be resolved in the courts of Texas]. Upon Ossvie Attorney recommendation
2. Orders & Acceptance of Terms
Any order placed via email, website, phone, or other methods constitutes full acceptance of all Ossvie policies, including but not limited to:
Return Policy
Pricing Policy
Surgical Guide Policy
Digital Design Services Policy
HIPAA Compliance Policy
Branded Items & Trademark Policy
Privacy and Data Protection Policy
3. Pricing Policy
All prices are subject to change without notice. Quotes are valid for 7 days unless otherwise stated. Ossvie reserves the right to correct pricing errors before fulfilling any order.
4. Return Policy
3D printers, post-processing equipment, and related items may be returned within 30 days of purchase with prior written approval. A 30% restocking fee applies. Biomaterials are non-returnable due to manufacturer policy.
5. Warranty Disclaimer
Ossvie makes no warranties, expressed or implied, including merchantability or fitness for a particular purpose. All products are covered solely by the original manufacturer’s warranty. Improper use voids any coverage.
6. Shipping & Delivery Policy
Shipping times are estimates and not guarantees. Risk of loss transfers to the customer upon shipment. Customers must inspect deliveries and report any damages within 3 business days.
7. Surgical Guide Policy
All surgical guides are designed by overseas skilled dentists. Approval from the prescribing doctor, lab, business owner or authorized staff via email or portal is required before fabrication. Ossvie assumes no responsibility for clinical complications once design approval is provided.
8. Digital Design Services Policy
Digital designs are produced by trained overseas technicians. Approval by the doctor, technician, or authorized staff member constitutes acceptance. Ossvie is not liable for clinical outcomes or complications following approval.
9. Case Data Submission Policy
The accuracy of surgical guides or designs is dependent on the quality of the files and data submitted. Ossvie is not responsible for errors due to incomplete or inaccurate information from the customer.
10. Product Use Disclaimer
Our products are intended for use by licensed professionals only. Use of our services and products requires sound clinical judgment. Ossvie is not liable for misuse or off-label application.
11. Refund & Credit Limitation
Custom-made items are non-refundable. Refunds or credits are issued only under clearly defined conditions and solely at Ossvie’s discretion.
12. Intellectual Property
All surgical guide designs, CAD files, workflows, and educational content created by Ossvie remain our intellectual property unless a transfer is agreed to in writing. Unauthorized reproduction or resale is prohibited.
13. Privacy & Data Protection
We do not share or sell customer data. All personal information is stored securely. Customers may opt out of marketing communications at any time by emailing .
14. HIPAA Compliance
We handle all patient data in compliance with HIPAA. As a Business Associate, Ossvie uses PHI only to deliver services and takes appropriate safeguards to ensure confidentiality and security.
15. Trademarks & Brand Mentions
Any mention of third-party brands or trademarks is for reference only. Ossvie does not claim ownership or affiliation unless explicitly stated.
16. Communication Disclaimer
All support or advice provided via email, phone, or any informal channel is for informational purposes only. Ossvie is not liable for decisions made based on such communications.
For questions regarding any policy, please contact us at: ossvie@ossvie.com
